Who are the most important stakeholders of an organization? That’s simple: the customers. Keep them happy, and they’ll keep coming back. CRM translates raw data into practical information to achieve that goal. The customer contact center offers you a 360-degree customer view. In a single overview you can see what is going on and how the service can be optimized.
Respond smartly to what is going on by translating raw customer data into practical information in a 360-degree customer view.
Bring all customer information together in the customer contact center (CRM). At a glance you can see what is going on, where it is playing and what the history is. This data is useful for the service desk, but is also as interesting for sales and marketing.
Organizing the availability and reliability of customer information properly and efficiently means that the customer contact center (CRM) must be central to all communication and information channels about, to and from the customer. You realize digital services by organizing all information 360 degrees around your customer.
With the GoverMaxx Platform, your organization has one environment with all customer information that is centrally available. The GoverMaxx Platform unburdens the authorized employee, manager, and the customer himself within the framework of the GDPR legislation. The integral customer view offers insight and coherence, for a demand-driven (and solution-oriented) organization and its services.
Organizing the availability and reliability of customer information properly and efficiently means that the customer contact center (CRM) must be central to all communication and information channels about, to and from the customer. You realize digital services by organizing all information 360 degrees around your customer.
